Return policy
Refunds and Exchange Policy
At THE BRAND AJEYE, we are committed to delivering high-quality products to enhance your beauty and well-being. Due to hygiene considerations and the nature of our products, we regret that we do not accept returns or exchanges for reasons other than product defects or damage during transit.
Product Defects or Damage
In the unlikely event that you receive a product that is faulty or has been damaged during transit, please contact us immediately by sending an email to info@thebrandajeye.com. To facilitate prompt assistance, please include the following information in your email:
- Order Number
- Detailed description of the issue
- Clear photos or videos showing the defect or damage
Upon receiving your email, our customer support team will review the provided information and respond promptly to address the issue.
Our Commitment to Quality
We take great pride in the quality and integrity of our products. Each item undergoes stringent quality control measures to ensure it meets our high standards. If, however, you receive a product that does not meet these standards, we sincerely apologize for any inconvenience and will do our utmost to rectify the situation.
For any questions or concerns regarding our Refunds and Exchange Policy or the quality of our products, please do not hesitate to contact us at info@thebrandajeye.com. Your satisfaction is our top priority, and we are here to assist you in any way we can.